Shipping & Delivery Policy
Effective Date: October 20, 2023
We are glad you chose us for your purchase. The following conditions define our shipping policy for all orders and purchases made on the platform.
Shipping Location:
We ship all orders from the UK.
Order Tracking:
You can view the status of your orders by visiting your account. The order tab lets you view all your recent purchases. You can click on any current order to view their statuses.
Expected Delivery Time:
Expected delivery times are displayed on the product page. Choosing different shipping options may impact the delivery time. We generally take dispatched in a standard two days post-order placement working days to process and ship your orders. You can also view the expected delivery time when you pay for your order and check out. However, high volume may impact shipping times and cause delays.
Contact:
You can always contact us for any queries. We are available at https://novopay.ukcontactus/
Payment:
We support online payments only. We support the following currencies – in (£) pounds.
Shipping Policy:
We pride ourselves on making deliveries simple and hassle-free. You can select your preferred shipping method from several options when you check out. Our team takes dispatched in a standard two days post-order placement business days to process your orders. A high volume of purchases may delay processing. You will always be able to track the status of your order from your account.
Shipping Methods:
You can select the best shipping method for your needs when you order from our store. We offer the following shipping options:
Orders are shipped once payment is received.
Shipping Costs:
Shipping costs are calculated based on several factors. The considerations include the nature of the item, weight, size, distance, and so on. You may also be liable to pay taxes on your shipping as per applicable regulations. Our delivery partners always try to deliver your items at your convenience. You may even request a specific item to receive your order. Additionally, you may ask your delivery partner to leave your parcel with a neighbour.
Exchanges:
Our team is happy to entertain exchanges if the product is damaged or doesn’t meet the description. You can request us to exchange your order using the steps below:
Returns:
You can return or exchange your item free of charge if it is damaged or if it does not match the product description. However, you may be responsible for the shipping charges in other cases.
Please note that our return and exchange process typically takes 5-7 business days to complete. Our team reserves the right to evaluate and approve your return or exchange request. We will communicate our decision and the reason for it promptly.
It’s important to keep in mind that our return policy is applicable for a period of 7 days from the date of receiving your delivery. Return requests must be submitted within 7 days of the purchase date by contacting us below
By email: hello@novopay.uk
By phone number: 0203 924 0381
Misc:
Affiliate Program:
We don’t have an affiliate program at the moment. You can always check back later.
Physical Store:
We do not have a physical store. You can buy from us online for a great shopping experience.
Warranty:
No, we don’t offer warranties.
For any other enquiries contact:
By email: hello@novopay.uk
By phone number: 0203 924 0381
