The Tackle Shed is a family-run fishing tackle shop based in Barton Le Clay, Bedfordshire, with over 40 years of angling experience. They provide high-quality fishing products and tackle at affordable prices. With such a storied history and years of specialist knowledge, we met up with business owner, Les Reed, to discuss the modern retailing challenge of payment solutions in an era of contactless payments.
Background
Before being introduced to EVO Payments through the ISO partner, Novopay, Les had been using another well-known supplier as his payments partner. However, as he transitioned from a sole trader to a limited company, he encountered various problems.
“I would never receive a bill at the end of the month. It was extremely frustrating. They would deduct their commission and fees from my payments, but I was never 100% sure how much they would take. Nothing was ever clear or transparent at all.”
Not only was transparency a key issue, but there were also consistent delays in funds reaching his bank account.
“Payments were taking three to four days to process into my bank account, and they would deduct their fees, which always led to confusion. When you’re VAT registered, you need to know when you are charged and how much. The books didn’t balance when tallying up,” said Les.
These problems worsened as the need for contactless payments intensified during the lockdown. Les increasingly found himself facing challenges with his payment solutions partner at a time when business partnerships needed to support each other through the challenges of the ‘new normal’ landscape.
“When we went into lockdown, they claimed I owed them money and sent me an unpleasant email with the amount owed. This is an example of the lack of transparency from not receiving a monthly bill and being in the dark about my own finances,” said Les.
Novopay to the Rescue
It was perfect timing for Les when his Novopay representative suggested that he should switch to EVO Payments as his payment solutions provider. Having now been with EVO Payments and Novopay for the last four months, Les has experienced a significant difference in his business operations from day one.
“It was a night-and-day difference. The two biggest problems I had with my previous provider were the lengthy transaction processing times and the delay in funds reaching my bank account, as well as not receiving a monthly bill. With EVO Payments, those problems disappear.”
Reasons for Selecting EVO Payments as a Payment Solutions Provider
- Monthly billing providing complete transparency on all transactions and fees.
- Guaranteed next-business-day deposit of payments into your bank account.
Easy Onboarding
When asked about the onboarding process with EVO Payments, Les described it as straightforward and hassle-free.
“It was so easy. Not a problem at all. I simply had to fill in the paperwork, provide my bank details, and the account was set up straight away. There was no hassle whatsoever.”
Saving Time and Effort
Les emphasized how much time and effort he has saved in his work since switching to EVO Payments.
“My business life is now much easier and simpler. The speed at which transactions occur is great. I don’t have to sift through reports to check my finances. All payments are deposited into my bank account the next day, and at the end of the month, I receive a clear monthly bill that explains all the fees. There are no more gaps in my finances, job done. I’m thrilled that everything is now much clearer than it ever has been in the past.”
“When I visit their website, it’s straightforward to navigate. I can access everything I need to understand my finances. The rates are more competitive too, better than my previous provider,” said Les.
When asked about the most positive experience he has had using EVO Payments, Les again mentioned the simplicity, ease of use, and clarity over his finances.
“Every payment goes in, and there is no guessing in card fees as I receive an invoice at the end of the month. I get to see what I’m being charged, and there is absolutely no confusion. It’s as clear as day. It makes such a difference to my business. I’m a one-man band. I handle all the ordering, selling, and accounts, and having EVO Payments makes my life so much easier.”
First-Class Customer Support
Les had high praise for the customer support he receives from EVO Payments through its partner reseller Novopay.
“I contact my Novopay representative, and he either arranges for their customer service to call right away or resolves the issue on the spot. It’s absolutely top-notch, first-class customer service, and I’ve never experienced any issue that couldn’t be resolved immediately. That’s all I can ask for,” Les said.
In conclusion, when asked if he would recommend EVO Payments and Novopay to others in similar circumstances to his own, Les’s response was instant and emphatic:
“Absolutely yes, what I’ve experienced is exactly what I would have hoped for from a payment provider.”
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