# Novopay > Card Payment Solutions ## Posts - [The Power of Supporting Local Businesses: A Win-Win for Communities and the Economy](https://novopay.uk/2023/10/11/the-power-of-supporting-local-businesses-a-win-win-for-communities-and-the-economy/): Have you ever stopped to think about how supporting local businesses can impact our communities and the economy?  Small and local businesses, often referred to as Small and Medium Enterprises (SMEs), play a crucial role in making our communities thrive and our economy grow. At Novopay, we firmly believe in the importance of supporting SMEs, and in this blog, we’ll explore why this support matters so much. Keeping it Local:  When we choose to shop at local and SME businesses, we are making an investment in our own communities. The money we spend stays within the local economy, circulating and … Read More - [PCI DSS Compliance: Protecting Your Business and Customers](https://novopay.uk/2023/02/14/pci-dss-compliance-protecting-your-business-and-customers/): In today’s digital age, where cash is no longer king, credit and debit card payments have become the norm. With the convenience of card payments, however, comes the responsibility of safeguarding sensitive customer information. This is where PCI DSS (Payment Card Industry Data Security Standard) steps in, serving as a crucial framework for ensuring the secure handling of card data during transactions. In this blog, we’ll delve into what PCI DSS is all about and why it’s essential for businesses. What is PCI DSS? PCI DSS is not a complex cipher but rather a set of guidelines and standards designed … Read More - [Tackle Shed Case Study](https://novopay.uk/2023/01/17/tackle-shed-case-study/): The Tackle Shed is a family-run fishing tackle shop based in Barton Le Clay, Bedfordshire, with over 40 years of angling experience. They provide high-quality fishing products and tackle at affordable prices. With such a storied history and years of specialist knowledge, we met up with business owner, Les Reed, to discuss the modern retailing challenge of payment solutions in an era of contactless payments. Background Before being introduced to EVO Payments through the ISO partner, Novopay, Les had been using another well-known supplier as his payments partner. However, as he transitioned from a sole trader to a limited company, … Read More ## Pages - [Complaints Handling Procedure](https://novopay.uk/complaints-procedure/): Complaints Handling Procedure Complaints Handling Procedure Last updated: September 2, 2025 At Novopay, we pride ourselves on delivering the very best customer service. However, we recognise that sometimes things may go wrong. When they do, we want to hear from you so we can put things right and learn from your feedback. Your complaint helps us improve our processes, training, and service standards. This Complaints Handling Procedure is: Available on our website. Free to access via email or post on request. Designed to ensure that all complaints are treated with courtesy, fairness, and respect. How to Make a Complaint You … Read More - [My account](https://novopay.uk/my-account/) - [Checkout](https://novopay.uk/checkout/) - [Basket](https://novopay.uk/basket/) - [Shop](https://novopay.uk/shop/) - [Shipping & Delivery Policy](https://novopay.uk/shipping-delivery-policy/): Shipping & Delivery Policy Effective Date: October 20, 2023 We are glad you chose us for your purchase. The following conditions define our shipping policy for all orders and purchases made on the platform. Shipping Location:  We ship all orders from the UK. Order Tracking:  You can view the status of your orders by visiting your account. The order tab lets you view all your recent purchases. You can click on any current order to view their statuses. Expected Delivery Time:  Expected delivery times are displayed on the product page. Choosing different shipping options may impact the delivery time. We … Read More - [Return & Refund Policy](https://novopay.uk/return-refund-policy/): Return & Refund Policy Effective Date: October 20, 2023 Thank you for shopping at Novopay. This document governs all returns and exchanges of Novopay UK (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Novopay reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction. Definitions: For the purposes of this Return and Refund Policy, we establish the following definitions: “Products” means all products and services sold at novopay.uk “Customer” means … Read More - [Support Guides](https://novopay.uk/support-guides/): Support Guides Your Hub for Support Guides, Brochures, and Exclusive Promotional Materials Brochures Novopay Download pdf Novopay Dojo Comparison Download pdf Saturn 1000 F2 Download pdf PAX A920 Pro Guide Download pdf Bank Forms EVO Bank Details Change Download pdf Want to know more? Contact Us - [Telesales Representative](https://novopay.uk/telesales-representative/): Work with us Job Title: Telesales Representative Location: Luton, UK Company: Novopay Job Type: Full-time, 5 days a week. Job Description: Are you a talented communicator with a passion for sales? Novopay is looking for enthusiastic Tele Sales Representatives to join our team in Luton. As a Tele Sales Representative, you’ll have the opportunity to showcase your excellent English-speaking skills, IT proficiency, and outstanding telephone manner while earning a competitive salary and bonuses. Key Responsibilities: Conduct outbound sales calls to potential customers. Present Novopay products and services in a compelling manner. Build and maintain positive relationships with customers. Achieve daily … Read More - [Partner Form](https://novopay.uk/partner-form/): Self Employed Partner Form Partner Onboarding Full Name * Mobile * Email * Preferred Email for Portal Access * Company Name NI Number VAT Number Address Line 1 Address Line 2 County City Postcode Bank Account Name Bank Account Number Bank Sortcode Worked or partnered with Novopay in the past -None- Yes No Source -None- Linkedin Facebook Google Search Friend Other Proof of ID File(s) size limit is 20MB. Looking for support? Contact Us - [Job Application Form](https://novopay.uk/job-application-form/): Please enable JavaScript in your browser to complete this form.Name *FirstLastEmail *Contact NumberWhat role are you applying for?Payment ConsultantApprenticeshipTele-AppointerA small intro about yourself?How did you hear about us? Facebook Linkedin Google Friend Other Submit - [Manage your Business](https://novopay.uk/manage-your-business/): Manage your Business Customer portal partner portal OvalCreated with Sketch. - [Request Quote](https://novopay.uk/requestquote/): Request a Quote Please enable JavaScript in your browser to complete this form.Name *Business/Organisation Name? *Email Address *Contact Number *Your Current Provider? If knownComment or Message Submit Looking for support? Contact Us - [Terms & Conditions](https://novopay.uk/terms-conditions/): Terms & Conditions </h1 > Terms and Conditions Last updated: March 14, 2022 Please read these terms and conditions carefully before using Our Service. Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of these Terms and Conditions: Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest … Read More - [Cookies Policy](https://novopay.uk/cookiespolicy/): Cookies Policy Cookies Policy Last updated: March 14, 2022 This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used. This Cookies Policy has been created with the help of the Cookies Policy Generator. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how … Read More - [Privacy Policy](https://novopay.uk/privacypolicy/): Privacy Policy </h1 > Last updated: March 14, 2022 This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Template Interpretation and Definitions Interpretation The words of which the initial letter is … Read More - [Legal](https://novopay.uk/legal/): Legal Documents Important legal and regulatory documents. These are our legal agreements and notices that apply to Novopay users. Privacy Policy Last updated: March 14, 2022 This Privacy Policy describes Our policies and procedures. Read more Cookies Policy Last updated: March 14, 2022 This Cookies Policy explains what Cookies are and how we use them. Read more Terms & Conditions Last updated: March 14, 2022 Please read these terms and conditions carefully before using Our Service. Read more Shipping & Delivery Policy Last Updated: October 20, 2023 The document explains our shipping policy for all orders and purchases made on … Read More - [Contact](https://novopay.uk/contactus/): Contact Us Customer Support 0203 924 0381 support@novopay.uk Request Quote Sellers Support 0203 924 0382 sellers.support@novopay.uk Partnership Form Send us a message Name * Email * Phone Subject * Message * If you are human, leave this field blank. Looking for support? Leave us a message, we will get back to you in no time About Us Get Quote - [Payment Solutions](https://novopay.uk/payment-solutions/): Payment Solutions We offer various different packages to fit your business. Start saving today and say no to extra charges. Why should you switch to us? We are disrupting the market with our fair, honest & transparent pricing with no extra charges. Here are a few reasons why you should switch to us. View pricing Next day settlements Manage your business cash flow by receiving payments the very next day. Fully managed PCI You will never be charged for non-compliance, and there will be no questionnaire! Full statement access Access your statements & invoices anytime from anywhere using our portal. … Read More - [Careers](https://novopay.uk/careers-opportunities/): Partner With Us Don’t just work – work with the UK’s most ethical merchant company. We’re Novopay and we’re here to shake things up in the payment world with our honest and fair approach. As an authorised ISO of EVO Payments and a registered partner with Visa and Mastercard, we want to make your life easier. We offer next-day settlement for all our merchants with no hidden fees or penalties, ever. And the best part? We value your hard work and offer industry-leading packages and weekly commission payments to show it. With our experience in the field, we understand the … Read More - [About](https://novopay.uk/aboutus/): About Us We’re on a mission to make a difference with Honesty, Transparency & Fairness. Novopay is a payment company that looks out for and supports local businesses. As a team, we understand the joys and pains of running a business. The modern-day card processing facility, we find, is far too complex. We believe businesses deserve much more efficient and better treatment by payment processors. That’s why we have built a company that is customer-centric and has transparent pricing. We do not believe in the industry norms and hidden charges such as PCI management fees, PCI penalties, dashboard charges, and … Read More - [Home](https://novopay.uk/): Simple Payments with even simpler charges. 2341 Trustpilot Get Quote View Pricing Simple Payments with even simpler charges. Trustpilot Get Quote Payment solution, your business needs Our team is always ready to assist you to find the best payment solution that suits your business needs. Payment solution, your business needs Our team is always ready to assist you to find the best payment solution that suits your business needs. Start transacting Superfast setup You can expect your terminal to be delivered in two days. Our commitment to speed and reliability means you won’t have to wait long to start accepting … Read More - [Blogs](https://novopay.uk/blogs/): Blogs, Tips & Advice Real stories, and industry insights – tailored for independent business owners The Power of Supporting Local Businesses: A Win-Win for Communities and the Economy Posted by Novopay | No Comments Have you ever stopped to think about how supporting local businesses can impact our communities and the economy?  Small and local businesses, often referred to as Small and Medium Enterprises (SMEs), play a crucial role in making our communities thrive and our economy grow. At Novopay, we firmly believe in the importance of supporting SMEs, and in this blog, we’ll explore why this support matters so … Read More ## Products - [Till Rolls – 80x80mm (20rolls in a Box)](https://novopay.uk/product/till-rolls-80x80mm-20rolls-in-a-box/): Fits perfectly for Just Eat, Uber Eats, and many other EPOS. - [Card Machine Rolls - 57mm (20rolls in a Box)](https://novopay.uk/product/card-machine-rolls-57mm-20-in-a-box/): Fits perfectly for Ingenico, Pax, Castles, Verifone and many other POS. [comment]: # (Generated by Hostinger Tools Plugin)